The future of work and the hybrid nature of future organisations continues to be of news. I would first caveat the rest of this post by saying it is really about office workers (not those in other workplaces):
My view on what workplaces now need to look like is that the nature of what the office is has to shift.
We have seen some of this already, for example the office as a recruitment and culture tool in being “cool” with pool tables and the like in the pre-Covid world to attract talent. This will continue to some extent, especially for young people who appreciate social experiences as well as the informal learning offices can provide.
Where we are now is in a position where an office can be seen as an enabler. Gone are the days, for those organisations who made the shift to more remote work, of enforced drudgery. Instead we can see the office as being something ‘to be used’ rather than using us.
The office can be an enabler for relationships, interaction, etc but we should now use it in more specific ways than in the past. Many of us will be used to this – for example visiting other offices to meet people, for specific meetings, etc. This now needs to be extended to everyone, including those who traditionally worked 100% at a set location. In the past I have worked in both quiet and noisy open plan offices, office layouts where small teams sit together as well as environments where most people have their own room. None of these are ideal. Indeed the backlash to open plan continues:
Personally I have struggled with enforced home working more than I perhaps expected. However, I think this is due to the lack on in person interaction and social events. As we shift back to being able to choose where to work (fingers crossed for the Covid situation), a clever talent strategy will enable workers to choose where (not just office/home but anywhere) and when to work but with the benefits of collegiate experiences centred to that.
Indeed if I think about past experience much of this is long running, for example having meetings with suppliers at a coffee shop rather than the office as a break from screentime and the environment. The real challenge for orgs, is time tracking and productivity. Here talent management needs to be smarter in terms of goals and outcomes rather than screen time and time on task. Using the office for two hours of productivity in a meeting may well be more valuable than a 9:5 day of dealing with emails or other task.