A while back I tweeted challenging a view that L&D teams are still behind modern learner expectations:
Transformation is difficult in this world. For example, the need for libraries to be more open and engage with their communities exists – but a recent high-profile example shows the challenges. Whilst libraries may want to transform, do the users really want it? If the ‘customer’ does not want change then why are they trying it in the first place?
Here learning support services (such as L&D and library teams) have the challenge of trying to do what they think best versus non-domain expert/customer expectations. This is perhaps an effort that is so difficult, but needed, we have to recognise it is Sisyphean to some extent. One suspects it is an issue for all support staff? For example data protection pros slowly trying to improve practice, IT pros trying to get people to use tech better, etc. ??