Some of the problems we can anticipate post COVID (for learning and working)

As someone who has long advocated for remote working and has worked on distance learning programmes (in various formats) for a while it feels like a hollow victory that the world has finally come to terms with these concepts only through forced circumstances.

So knowing what we know about remote learning and working, what problems can we expect to see post-Covid when the ‘non believers’ want to return to their old ways:

  1. Content management (or lack there of)
    • I’m sure there are thousands of learning pros, knowledge management and IT professionals currently having palpitations about the volumes of “stuff” currently being produced. This will include a lot of video content, either as videos or recordings of webinars/meetings.
    • Short term, they will be putting a strain on many organisation’s hosting arrangements but, longer term, risk becoming a big issue. Questions that will have to be asked include:
      • “How much of that content is exposed in the ‘correct’ places?” (vs hidden via email or other sharing)
      • “How much will be lost when people leave (for example due to auto deletion of OneDrive or other systems)?”
      • “How must has simply been posted once and instantly becomes both ephemeral (for example lost a long way back up a scroll in social media or Teams) but at the same time a permanent record of that meeting or activity which may be needed in the future for audit, court cases or more?”
    • For someone who was had roles particularly focused on digital content, especially in late 2012 and early 2013, I am of course more than happy to help if you are trying to get your head around this! Remember when we used to specifically refer to this stuff as UGC. Oh those were the days!
    • Also probably a good point to say I really do not recommend recording all your meetings – no matter what some vendors might say!
    • The “stop to think” tagline for my Learning Reducer idea is key here – many people have simply not stopped to think how to deliver online. The drive has been a continuation of service to parents, children, employees, etc. rather than thinking about the best way to layout and distribute content that minimises learning load. Universities “pivoting” (as seems to be the term of choice) are kind of okay with this as they will typically have set out resources on a learning management system already and just amend delivery. If this is good practice remains to be seen, not least through research comparing outcomes to previous years.
  2. Ignoring health and safety, worker rights and more
    • In a crisis it is probably fair to expect people to work from home in difficult conditions. However, if that is the new norm for your workers they should be supported with appropriate supplies – not least a decent chair. I gave up a properly ordered chair when I left a role in 2018, it was amazing and I had not appreciate previously how much that contributed to my back problems. Working from home should not (primarily) be a cost saving exercise by cutting office space.
    • The issues have also shown the lack of efficiency in many systems – not least education. If millions can join a single P.E. lesson why do we have 1000s of teachers creating their own resources? The content management mess is unlikely to be fixed in a way that encourages greater sharing and use OER and thus we will not have gained the economies of scale that organisations should have. This is in part teachers fighting against the machine – trying to avoid the inevitable decline in their responsibilities that will come through smarter AI, VR and other tech. They need to position themselves as guiding agents for learners, facilitators as the corporate world would call them, and not content producers – how many will be able to ‘pivot’ to expound rather than deliver remains to be seen but we can expect ongoing debate about the balance of teacher vs tech vs parents/guardians/environment. Whilst the role of the teacher is being appreciated like never before by parents locked away with their children it is also exposing the high volume of baby-sitting that makes up a traditional ‘teaching’ role. How this works out with the restrictions teachers unions have managed to secure (in the UK and beyond) will be interesting to see.
  3. Messy ecosystems
    • An attempt at an audit within my own team shows about 30 different apps, websites and other services requiring logins/passwords. Now, I think we are past everything needing central IT support, however, the consumerisation of IT has undoubtedly led to a mess of SAAS and cloud platforms with resulting difficulties. As some point these will need to mapped out for clarity (if only for succession and handover purposes).
  4. Sorry, the world HAS changed
    • Millions of people are being exposed to a different way of living (the shock of which has surprised me – see my comment here) and much like when the men returned from the wars of the past we will find that many things will have changed. There will be many who expect more flexible work schedules, school children who find the remote experience more useful for their study (more focus, less bullies, etc.) and more. How organisations and educations systems respond will be very interesting.

Some of the positives though will include that many educators who previously avoided tech in their lives have now had to crack on and make do. Whilst their current experiences are no doubt often not based on good practice or the research it should at least be easier to push on with appropriate technology enhanced learning in the future.

The obligatory Coronavirus disease (COVID-19) post: With virtual working and online learning on most of our minds

This post has been in different stages of draft for a week or more and I am just doing a quick edit of the below before pushing it out – well aware that anything written on this topic soon becomes out-of-date. For example, the Facebook group mentioned below has gone from about 8000 members to 44000 in the last week.

Seeking the positivies

I would imagine I am in the majority on Coronavirus – namely a group thinking the response seemed excessive but unwilling to speak out too loudly in case this really does spread and start killing a far greater percentage of populations.  As we now hit pandemic stage it feels more real – not least in furthering all appreciation of the incredible medical service staff we have around the world who battle on whatever the conditions. However, whilst turning the corner feels a way off yet we can see some real advantages starting to emerge.

From trade shows, MBAs, sports events and more we are seeing rearrangements and cancellations.  For those, like me, who have been banging the drum for a long time about the advantages of online learning and remote working this might be ‘our time’. 

Remote conferences, trade shows, etc.

For trade shows and conferences the downsides to restrictions are that we lose some of the advantages of events – for example, they can help us find things through serendipity and “on the fringes”, including through chatting and socializing.  This is more difficult when self-selecting webinars and other online events that act as the equivalent of conference sessions. One thing I am trying to do is to network in a wider sense, including reaching out to people on LinkedIn and attending webinars from organisations I have not previously engaged with. Ongoing communicating can replace some of this, not least through peer networking online.

It has always been a bit ironic that some of the biggest online players in their different fields also have huge people gatherings – such as Microsoft, Workday and Blackboard events. In some ways you have to hope the move of events such as the Blackboard Teaching and Learning Conference (BBTLC), for 2020, being moved online will further encourage improvements in the offers of those companies. On a side note, I think it is nine years since I last attended, and presented, at BBTLC! Time flies!

Remote learning

A Facebook group – Educator Temporary School Closure – is already showing the power of informal collaboration and networking in helping those impacted by school closures. This is a massive network already with sharing and supporting in a collaborative way. The disadvatnages are there though – not least Facebook’s poor file management and search. For those of who have been community managers, intranet editors, etc these problems can be frustrating and group owners are clearly playing a loosing battle with people just posting the same questions over and over again. Basically a knowledge management nightmare – but better than no social learning at all!

Of course a problem of the speed here is that people are “getting by” dealing with immediate needs – will organisations find time to breath and realize there are specialists available to help (such as online community managers)? I am torn here a little as I advocate simple solutions but also aware that there will be lots of bad practice – for example generating huge files, duplication of effort due to lack of sharing between organisations, eLearning that ignores accessibility standards, etc. For teachers this is rapid professional development and hopefully, as Donald Clark writes, they will be better teachers for the experience. This all said, it does feel like there are clear opportunities for learning technologists and other groups to help the overwhelming load of free offers and advice that is currently being pumped out (yes, including this article I know). For example, plenty in this image (that was shared with me this week) is debatable:

It is depressing that it has taken something like this to lead to a change for so many. For example a TES article describing this as a chance to start to experiment with flipped learning really got my eyes rolling – I was helping deploy such models at scale about a decade ago (and there are obviously plenty of practitioners with more experience than me).

Parents stuck at home with their children will hopefully also be more useful advocates for digital learning in the future – both for their children but also when back into their own workplaces. In addition, they will have seen many of the difficulties teachers face and we may have a better balance of teacher/parent expectations overall in global society.

Perhaps the real advantage for schools, universities and other education institutions is that this is offering something of a holy grail in education – control groups.  We often hear that you cannot deprive learners of opportunities.  Thus education research is difficult.  Here we have a perfect opportunity to compare, at scale, data against previous years and those not impacted by closures as control groups. We should have some real data about what kind of models work, provided people have some time to number crunch!

Remote working

Remote leadership, willingness to delegate and trust are challenges that have long existed for those who are used to working in virtual teams.  These are now ‘normal’ issues for many more people and we can reimagine work around outcomes, not time spent, and develop our online networking skills. Clair Lew and others have lots of great tips on what meetings can look like remotely and more.

Hopefully commuting will be increasingly seen for what it is (a waste of time and energy for many) and better ways of working will be established. Obviously this does not relate some of the wonderful people out there who will continue to be tied to their place of work in hospitals, shops and other fields. That said, interesting to see Microsoft’s new Teams offer to healthcare being launched at this point in history.

I have written before about my love of Teams and it seems, from browsing Twitter and other sources, that it does seem to have become the de facto platform for many. As Rachel Burnham says, Teams is now everywhere. This is where I would like to add a celebratory gif. Rachel hits a good point though that L&D teams seem to be reverting to thinking about Teams as an LMS. Similarly schools closed for Covid will think about “lessons”, “timetables” and more. These may be useful starting points but the platform can (and should?) be more transformational (of course many are firmly in the S stage of SAMR currently).

Saving the environment

Science fiction is full of examples where mankind has to face a major event to limit the damage it is doing to the planet, World War 3 in Star Trek for example.  The virus so far has cut pollution in China and offers to cull airlines following the collapse of Flybe and US-Schengen travel.  Many of us will have spent time in pointless or, at best, overly long meetings in the past and this might make us far more appreciate of the implications of travel.

Hopefully the numbers will remain not too bad

This site has some really good graphs and number crunching on the implications of the virus spread, even at this stage the numbers are relatively small and that is something of a positive to hold onto. Best of luck out there to those with health conditions, elderly relatives, etc who are at risk.

List of premium tools available for Covid impacted education institutions

FINAL UPDATE MARCH 19th 2020: obviously this is a pretty mammoth task now that more US and UK organisations have got involved (and the increase in HEIs closing). Overall, I would recommend looking at what you are due to cover from a learning perspective and working out best approaches from there. Obviously tools should come after topics/tasks/outcomes. Here’s hoping that the digital learning world gets some credit out of this and continues to evolve.

I could not find a definitive listing of these so below is my attempt. The primary source is an uber list being compiled by a Facebook group here but obviously not everyone wants to be on Facebook nor are Facebook groups very easy to find or moderate.

Yes, I know this would be better as a shared Google Doc, Google Sheet or Wiki but I was trying to avoid false advertising from opening up the editing to those pushing products.

Note these are where there there seem to be clear attempts at offering longer free trials than normal or specific, short term, free upgrades/accounts. This goes over and above ‘always free’ tools such as ft.com (via their schools programme) and YouTube (free to all). I will try to add to this over time:

  1. Kahoot – quizzing, games, etc.
  2. Century tech – one of the emergent AI assessment platforms that could break down the time spent on marking for teachers
  3. Google Hangouts/Google Education – largely irrelevant for Microsoft shops but I guess they are hoping to convert some work from homers
  4. Discovery Education – free access (for US schools) to the Discovery resource libraries
  5. Quizlet seems to have a 30 day trial for teachers, I think this is longer than normal (although the URL says it is the Black Friday deal) – quizzes and flashcards but the teacher version offers tracking of student progress and other tools
  6. Britannica School free during Covid closures – the long standing Britannica brand now in the form of eLearning resources around encyclopedia content
  7. Nearpod are offering additional support (webinars and staff development) as well as access changes (to get a trial you have to fill in what seems like a rather excessively long form)
  8. Twinkl Resources are apparently free if you contact them to upgrade existing accounts
  9. Minecraft EDU – extended access during Covid
  10. InThinking Distance Learning – resources for various subjects
  11. Gizmos simulations – 60 day free trials
  12. Bookcreator – upgrade to collaboration level use of the iPad tool
  13. BrainPOP – free access to their animated movies, assessment resources and creative tools
  14. Buncee – not familiar with this tool: seems to be a learning management system with some synchronous learning components
  15. Classwork Zoom – GoogleClassroom plugin (for student progress tracking)
  16. Education Perfect – lots of resources for K-12 subjects, currently available for free till May 1st. Powerful looking assessment engine, including proctored assessments.
  17. Elementari – “write and code interactive stories” (I might have to have a play with this one!
  18. Kami – “Kami is the leading PDF & document annotation app for schools”
  19. Lalilo – Phonics platform for early years
  20. Mangahigh – slightly confusingly (given the name) a maths platform with lots of resource based learning
  21. Mystery Doug – K-5 science video platform free till June 1st
  22. Parlaydiscussion and chat tool, free till April 30th
  23. PearDeck – formative assessment including MCQ, etc.
  24. Sutori – social science content, history examples on home page
  25. Tynker – coding platform with free trial, current 30% off beyond
  26. WeVideo – online video editor
  27. Zoom – amendments to the always free version (some geographies only?)
  28. Pearson qualification schools have access to (60 day trial) resources here

Have I missed something? Send me a tweet.

Note this excludes eBook platforms as they often tweak their “free” models between educator, parent and other uses – such as Epic!, Story Time from Space and Storyline Online.

Not technically the kind of list I was trying to create but an interesting one has also been setup over on this page: https://covid19edresources.glideapp.io/

Another big list over here on Wakelet: https://wakelet.com/wake/ebca9f61-b708-4674-b1f8-f684df739cf9

Another big list here: https://kidsactivitiesblog.com/135609/list-of-education-companies-offering-free-subscriptions/

MIT’s K-12 resources

Some resources here

IBO contingency guide

Master tools list from the Facebook group here (more of what I thought I had originally missed):

http://www.amazingeducationalresources.com/?fbclid=IwAR2u-X7HG4PEuf6SuGBtGovUY0eGYQk0w3q9Fxr7MaXcjoMsd9OID9BJenc

Do we really “suck at training”?

If you do not know Clint Clarkson‘s work I would recommend his podcast. One of the features of his pod/YouTube are the #SundayRants where he lets rip on the (e)learning industry. I have found some of these to be funny, others quite familiar with what I have seen in my 15-ish years in the industry but also some where he plays to long standing tropes that (I would hope) are somewhat out-of-date. Overall, they are ‘close to the bone’ criticisms, many of which industry pros will have heard before at events like Learning Technologies, the Learning and Skills Group Webinars, etc.

On his pod feed was a link to a recent, five minute, video. For the rest of this post I am going to deconstruct his video, title “We suck at training” (link/embed below):

Claim 1: We have dehumanised learning

I think this is less about learning and more about the dehumanisation of big business. Humans are increasingly a cost to be justified in many industries, with increasing options for offshoring or automation of even traditionally ‘professional’ roles. This is the context that led to the CIPD show back in 2015 calling for a more ‘humane’ HR experience. As L&D often makes up just part of the ‘People’/HR offering it can be lost within that bigger picture, not least if the focus is primarily on compliance reporting. Thus the call here, for me, is to re-personalise our organisations overall – ESNs, Microsoft Teams, Skype for Business, etc. have rebuilt some of the damage from digitisation but forcing people through automated recruitment processes and then minimal human contact with distant leaders needs to stop. Advice from an old colleague comes to mind – most business problems would be solved if “people stopped acting like d*cks”.

Claim 2: “For the most part, learning doesn’t lead to better organisational performance”

It is noticeable that the slide shown in the video does not have this claim in quotation marks, the nearest I could find in the quoted source (Harvard Business Review) were a couple of different articles, neither of which I would necessarily disagree with:

(Clint does have the specific article on the slide but I can not see what it says from the video).

As for the claim itself, every learning professional (should)/will know this to be true. There need to be opportunities to apply learning, learning needs to be reinforced, individual engagement (and thus contribution to organisational performance) may not drop thanks to learning but that simply mean a steady hand on a tiller rather than improvement. This latter point is why I try to talk about “performance issues” as it may not always be about improvement per se. Indeed if we believe in an age of a ‘reskilling revolution‘ then L&D is really about transforming people’s lives and careers – no longer simply seeking improvement in existing roles. Even if you do not go along with the version of the future where large %s of people need reskilling we hopefully can agree that part of L&D’s role is to help and support people. That may be helping colleagues avoid stress related illness, feeling like they need to leave the organisation or a multitude of other alternative scenarios – L&D (can) rock! Too often though L&D end up being the ‘good guys’ in HR and to be humane we need other functions to come with us really – it is not about L&D catching up with others.

Claim 3: We need Ingenuity, Creativity and Courage

Yes, I think this really is fair and effectively mirrors the professional discourse. These could be seen as being aligned to (amongst other things):

  • doing more with less,
  • doing more better
  • and learning from mistakes of the past to challenge the future.

I have met very few L&D folks who would ever say they are happy with their offering and, in my experience at least, it feels old-hat to hint we have legions of L&D folks out there rehashing solutions without considering what is right for their organisations. This seems to be a trope on a lot of podcasts and other L&D media but it does make me feel how this can be the case – surely the 100s of people who attend Learning Technologies and other events are not then just going back to the office to be delivering what the business told them to?

Claim 4: “We start training today” with boring stuff

Really? Is this still the case? I see good examples where learning objectives are outlined, I see good examples where they are not. I know from personal experience that some organisations have insisted on learning objectives being outlined at the start of events but there can be justification for that – not least when learning management systems were poor and you had to access courses just to see what they were about and objective lists acted as a form of table of contents. As for the reference to Gagne, and whilst that was a theory in both of my learning related masters programmes, I think we all know that both in terms of learning theory and practice that the ‘grab attention’ rule is very nuanced. Indeed often the rules around this are enforced by regulators and accrediting bodies, it is not good learning but a single L&D team are unlikely to ever have the power to drag such bodies into the 21st century. But we can try through organisational channels.

Claim 5: It is a smart phone world

Unfortunately, having worked in a school for a while, my views of smart phones have changed. A year or so back I would say that people should be self-managing in their usage and that, as learning professionals, you should never ignore the power of having such a tool available to many. Unfortunately, observing behaviour in a school, you see the addictive behaviours that come from the device and the negative impact that come from that. Where I perhaps differ from Clark is that I doubt learning will ever be able to claim a learners attention in this environment, from a young age we are creating our bubbles of interests and training our brains to hope for dopamine shots from notifications, comments and messaging. I once ran a training session in Russia where the culture was that people could come in and out for phone calls and emails as the expectation was that people were still contactable despite being in face-to-face training. I feel now we really need to be harsh on the rules of what we are aiming for – for example I know I can double or triple task but also know that if I am sat concentrating, making notes, etc. I am more engaged in that webinar, call, meeting, etc. than when I am doing more than one thing at once. If the phone, tablet or laptop is there and on we have lost the battle – ground rules and contracting are more important for learning, meetings, etc. than ever before.

I can be very self critical in this area – I know I revert to games, YouTube, Twitter, LinkedIn and other things when I should be doing something else. We all do it, L&D is not the only thing that (appears to) suck in the face of constant connectivity.

Claim 6: Shift toward human-centred (not just “rules-based”) learning

Now I suspect the establishment of “rule-based” learning is really an attempt at ‘evidence-based’ good practice, but, yes – as mentioned above – a slide of learning objectives is not good practice unless in makes sense in that human context. As someone who has authored guidelines, instructional design instructions, eLearning standards and more it is also the case that “rule-based” can be trying to simply aim for what “works” in the deployment environment you are working in.

Probably my worst ever workshop facilitation experience was where I had presumed the team I was with had been told the objectives/purpose by the manager. When I arrived (late thanks to the trains) I jumped straight into reflection sharing exercises, only for most of the most reflections to come back to me as variations of “sorry, why are we here?” It only really got worse from there thanks to dynamics in the room – knowing your audience, the human relationships, etc. are important (as mentioned in the video). This is tough at scale.

The need to be human-focused goes to the humane point but I feel the real challenge is that we are all different – again, learning design at scale is tough. There are ways to tackle this and technology continues to evolve to help, lets move onto how Clark thinks it can be done and I’ll address there…

Claim 7: Stories are more human than facts

The storytelling bandwagon has been going for quite some time and in general I do not disagree – real examples, interesting experiences, scary examples (especially for where things go wrong), etc. are all applicable learning experiences and tend to get the message across in memorable ways. However, I do think that it dismisses the fact some people are far more likely to remember facts and figures. Again, the experience of working a school has been illuminating for my thoughts on adult learning – from looking at younger learners (remember we were all there once) – there are people who simply work and learn differently to others. Simply calling for more storytelling, more gamification, etc. is saying we are going to target those %s of people we think this will help. I am obviously trying to avoid saying there are different learning styles at play here but numbers and facts are memorable – lets just think about some of L&D’s favourite theories, such as 70/20/10 and the faux %s related to learning by doing – these are easy to remember and stick in the collective industry consciousness.

Claim 8: Pictures are more human than text

I get the logic here but pictures (and other visualisations) are difficult to get right. Even worse you can distract from the main message. Text can be hugely powerful, not least in storytelling, and the librarian in me is always keen to point out to eLearning folks that we learned fine from books for a long time. In some ways, things have not changed since medieval times – you need people and/or resources to add value to your text and get the messages across that you need to get across. Then you can build into application, behaviour change, etc. In this regard traditional university eLearning (i.e. a series of resources often using the tutor’s voice across of mix media) can be superior to traditional corporate eLearning (packaged click-next SCORM stuff).

Is text “torment” as in the video? I admit I am certainly the world’s worse librarian for actually reading stuff – again we are distracted by our bubbles, smarphones, etc. I would actually advocate that part of formal education and L&D’s mission needs to be recreate in depth study for the modern age – this may well include reading, a lot.

Claim 9: Fun is more human than drudgery

Purpose is the key thing here for me – do people feel like they are contributing, are they aligned to what they are contributing, is training going to help them progress and contribute more. Fun is secondary to feeling value and feeling you add value IMO. Indeed we know that the science tells us things being hard can often improve retention – and that hard is not always fun.

“People show up for fun” – well this reminds me of the book ‘There will be donuts‘: I think I was given a copy for going to a meeting once. I would recommend a read.

Overall

I get that DisruptHR is deliberately funny and controversial event but I thought I would use it the other way to question if learning/Learning is really all as bad as (it is often) made out to be.

The obligatory end of decade post

Well we’ve reached the year that many an organisation had set as the future – the year for ‘visions’ and forward planning – yep, it’s 2020 time. So with our ‘2020 vision’ hindsight here is a look back at the last decade – the 2010s:

My own decade

Looking back at 2010 it does make one feel a little better about life in that I, personally, have at least achieved a few things…

In terms of career moves I have followed perhaps an odd path but it has followed trends in technology, not least the rise of Web 2.0 in the mid to late 00s leading me into working on eLearning, LCMS and other more general L&D areas since.

(Learning) Technology

Brandon Hall actually recently had a webinar on LCMS platforms and there do remain arguments for them, at least in theory (see image below). I thought this was interesting given their ‘buzz’ certain seems to subsided (although 2020 will be a year where I do not make it to the Learning Tech show or BETT so I might be a little out of the loop).

The case remains for an LCMS

Back in 2009 my primary tech focus at work was on the learning management system (LMS aka VLE) and BBWorld 09 remains the last time I went to the USA – although the 2010s brought plenty of travel to Canada and elsewhere. On the LMS front it is pretty depressing to recently see research and case study outcomes such as:

“the LMS implemented in the university is not being utilised to an optimum level”

Source: Implementing Adaptive e-Learning Conceptual Model: A Survey and Comparison with Open Source LMS (https://online-journals.org/index.php/i-jet/article/view/11030)

Yet more depressing in the above article is the ‘solution’ to the problem – namely to be “adaptive” by classifying “learners into three main categories, namely, visual learner, an auditory learner, and kinesthetic learner.” Maybe by 2030 such lingering love for learning styles will finally be debunked and gone?

As mentioned on the Practical Ed Tech Podcast’s 12th anniversary edition – this has perhaps been the decade of the device shift with varying obsessions shifting between:

netbook > tablet > Chromebook

Personally, whilst I loved my Windows XP touchscreen netbook at the start of the decade, ultimately a powerhouse PC/laptop is really still the tool to have. Whilst Chromebooks have probably not picked up as much outside the USA their online-first style is probably suited for the 5G world we are moving towards (even if fast broadband for all will not be happening in the UK without a Labour government). I would argue that the reality is that little has been achieved by the focus on the hardware side, albeit that tablets/iPads have allowed for early applications of AR, there’s been little transformation of learning via these routes. Instead media consumption is increasingly easy and of course can be leveraged for learning but also offer us huge distractions.

In workplace learning we have seen various ‘buzz’ topics such as mobile learning, Tin Can, AI and social learning. All in all, these have probably been worked into most organisation’s approaches to digital learning, to at least some degree, even if not necessarily by the organisation as the digital transformation of learning increasingly sees it democratised and moved into the learners control (in a similar way to what has happened with IT in general).

Politics

In many ways this feels like a lost decade – regimes in some parts of the world have cemented their power whilst the UK has effectively stagnated on most measures. Overall, its a depressing picture and no surprise to see lots of people on social media welcoming the 20s as something that, hopefully, can be a fresh start.

The end of my decade: Lessons from Star Trek (TNG)

I’ve spent the last few weeks of the decade on a Star Trek The Next Generation binge – rewatching all seven series ahead of the launch of the new Picard show. TNG has a soft spot in my heart, after originally watching it in the post tea-time slot on BBC television with my family. I was always behind friends who had watched episodes on Sky but it was a show I have fond memories of.

Re-watching TNG there are lots of lessons that can be taken from it and doing a quick Google search predictably shows vast numbers of articles that are devoted to this in terms of ‘best episodes’, ‘best Picard moments’, etc. All in all there were some particular things that jumped out from my binge:

  1. Don’t be afraid to work ‘under yourself’ or hire an unexpected candidate. Jean-Luc Picard develops across the series into a wonderful character with a considerable amount of depth. However, it would surely have been easy for Patrick Stewart to turn down the role given his experience as a stage actor and that Trek has often been looked down upon (along with a lot of the rest of sci-fi). Having just also watched Logan you have to admire PS for taking on iconic roles and really running with them and making them his own. Many of us will find ourselves needing to work for money at times rather than for ‘passion’ or obvious career choices (personally I’ve worked in a call centre, Burger King, B&Q, Somerfield supermarket and other jobs because I needed the money and/or experience) – unfortunately it feels in 2020 that recruiters are too often looking for ‘perfect’ candidates and ignore the realities of people’s lives.
  2. 80s body horror and cultural acceptability. There are a few early episodes that are now very ’80s, particularly in special effects. A few of these are quite grim in the effects – raising interesting questions over what was appropriate for a family friendly show in the late 80s and early 90s and what you might deem appropriate today. Indeed this runs through other media from the time – for example violence in Spielberg movies and special effects in Indiana Jones and other media. Have we regressed here? What might be appropriate in developing workplace (learning) media? Would ‘not safe for work’ have changed too in that time? Similarly there are clear demonstrations of where what is culturally appropriate/correct have changed – for example a late episode about “North American Indians” (who have setup a settlement on a contested planet) would surely be “Native Americans” if written today – this goes some way to show how quickly things can change and that we should perhaps be less harsh (as a society) on those who perhaps do not keep up with changes to what is deemed culturally acceptable.
  3. Performance reviews – hated then, hated now? It probably didn’t feel like it when watched as a weekly serial but, watching in binge mode, it is surprising how often performance reviews are mentioned on the show. Almost universally these mentions are negative – and often tied to emotions around getting a promotion through the ranks. Clearly considering the corporate world’s ongoing challenges with talent management this is something that seems to have stuck around from the early 90s even if we’ve seen a decrease in focus on hierarchy towards matrix and other models.