8bill for a survey tool? Really?

Tidying some old emails I found a number from a few years ago where I always included the below link in my email signature:

http://www.rypple.com/iangardner/pleasegivemeyourfeedback 

Rypple had the excellent idea of making continuous feedback easier and would quickly be bought up by SalesForce (at around the same time SAP bought SuccessFactors).

It’s then interesting to see SAP go big with their more recent acquisition of Qualtrics.

With Qualtrics the talk is of an “experience management platform” – something which of course aligns with the full ‘digital transformation’ buzzword bingo. This is where the challenge comes, is a tool like Qualtrics simply its core functionality (which has multiple competitors) compared to the value in existing customer bases (as this article mentions)?

I’ve briefly used Qualtrics tools in the past but the fee seems huge and the you suspect that the people/data as a product age is really upon us with this expensive deal.

A new identity: The Learning Reducer

Following on from my reflective posts in recent weeks about my experience, things I have seen in the workplace and the challenges the world faces I have come up with a title for myself: The Learning Reducer.

Inspiration (outside of learning)


instead of adding stuff, try taking stuff away” 


– Rick Rubin: http://erickimphotography.com/blog/rick-rubin/

The inspiration for this title is a combination of music producer/reducer Rick Rubin and what I have realised during this period of reflection.  Further logic behind the ‘reducer’ moniker:

“Girls” is indicative of Rubin, who initially portrayed his role as “reducer,” not “producer.” 1980s music had a lot of needless flourishes and additives. Rubin’s mission was to boil off excess and serve the essence. Rick is often portrayed as a producer who does almost nothing to the music he touches. Which isn’t to say that he does nothing. The opposite, in fact, is true. Like a great chef, he chooses the best ingredients and lets them speak for themselves. The genius is in the selection and arrangement of those ingredients.

In the case of “Girls,” it’s one part drums, one part piano, and four parts asshole.


DAN CHARNAS: https://www.complex.com/music/2012/03/25-best-rick-rubin-songs/girls

Inspiration (from learning)

In part my adoption of Reducer is based on some things that have really stood out to me during my time working in learning over the years, including:

  • Subject Matter Experts (or worse people responsible for something who are not even an SME) throwing requirements ‘over the fence’ to L&D whilst refusing to engage or find time for proper needs analysis.
  • Mandatory ‘training’ stipulated by government and other groups with no consideration for personalisation, real outcomes or other needs.
  • Bloatware learning where learning is elongated by everything from a corporate logo (even just for 5 seconds) at the start of a video through to fixing ‘learning’ into an arbitrary schedule of an hour, a work day, etc.  As a result organisations have been left with lots of legacy learning content that is difficult to manage, update and makes little us of the opportunities AI, AR and other tech gives us. 
  • Inefficiency – we hear a lot about productivity gaps but do very little about the basics around skills, process, etc.  There have been improvements in encouraging honesty and learning from mistakes but tackling fundamental bad practice, for example with Microsoft Office, remains an issue.
  • Self importance.  Unfortunately we all fall into the trap of thinking our piece of the pie is most important.  Realistically, the product/service of our organisation is most important and in big organisations we only contribute to (or sell) it.  Therefore, the need for learning to drive self aware and reflective practitioners is all important – what we don’t need are bloated learning (or other support teams) expecting the impossible or putting self interest ahead of the shared vision/goals.  There is also the snobbery issue here in self importance of learning professionals and a failure to support all learners – too often focusing on leadership and high level concepts.
  • The learning industry is in need of shedding a lot of dead weight (learning styles, Myers Briggs, etc).  We are seeing new ideas emerging but often people are clinging to ideas (like 70/20/10 in totally the wrong kinds of ways).  As an industry/profession it feels like learning pros constantly beat themselves up but are far too slow (still) in shedding the old sheep dip training for something that adds more value.  Admittedly because too often things are thrown over the fence as ‘requirements’ (see above).

Reducer as critical friend

So – can I be the learning asshole?  Well, perhaps I already am – I noticed myself verging into this territory recently when asked to give feedback on pre-launch content from new vendor Thrive and also with the UI of a recruiting platform I was given early access to.  

There feels like a value in looking at L&D from the perspective of critical friend.  Seperate from industry or SM expertise.  If only to ask a question of L&D pros practice: why?

What is applicable to super scientists is applicable to all.

Reducer and curation

Curation is not new – even though some L&D commentators would have you think it is.

Blog followers will know I get a bit of a “bee in my bonnet” about curation as an L&D topic.  However, it is a facilitator of ‘reduction’ – pick the best of what is out there and maintain current awareness without excessive build times and other traditional L&D activities.

Curation done well has to be part of a continuous improvement culture.

Reducer and culture

Through a learning reducer focus we can establish true learning organisations. 

Agile learning through experience and reflection, combined with ongoing collaboration via digital means.  Where face-to-face and virtual classroom are reserved for real value added sharing and relationship building.

Learning can be embedded in work, agile in deployment, is owned by everyone and contributes to learner/employee engagement.  This works both in education settings and the workplace.

What next?

Contact me to discuss further as I continue to develop this chain of thought.

The often ignored realities of talent management (#2): one real solution for (screen based) workplace productivity

I think some posts on this topic have been lost on an old blog of mine so it can come in here as the second in this series…


Do you hunch over a laptop?  Do you constantly switch between apps, windows and tabs?  Are you desk based but just have one monitor?

If you answer yes to any of these questions a simple solution to improve your productivity may be to get more displays.

This is increasingly recognised (see a Guardian article here) and was touched upon at a JISC keynote that I must have seen/been about 10 years ago now.

A short post but a useful one – if your organisation presumes only IT, fx traders or other internal groups are worthy of multiple monitors then they are probably selling you down the river.


Miss #1 in the series? Here’s a link to location, location, location.

Thoughts on L&D Recruitment 2 of 2: Applying

As a follow up to my previous post, now some thoughts on my job hunt.

It’s over two years since my last job search, this time self-inflicted rather than redundancy driven.  I had gone very ‘eggs in one basket’ for a role in an organisation I am really keen on (but have heard today they do not want me for a second interview).  That said I have a couple of other applications ‘out there’ that would also be fantastic.

So let’s think about roles in a bit more detail…

Like when in that career gap last time (see Why I Work in ‘Learning’) it is a time of reflection and consideration.  The challenge is that my primary driver remains the same – I enjoy help[ing] people better themselves in the context of their organisation/environment.  This should, you would you think, leave plenty of room for opportunities aligned to my past experience and education – traditional L&D, digital learning, research, libraries and information management, operational support, etc.  However, I worry this is perhaps too vague a driver?  I suspect being ‘generalist’ (working across the ‘lifecycle’ of ADDIE-esque work for example rather than just instructional design or digital development) and keen to continue to adapt my sector expertise (having worked in FE, HE, professional services and healthcare) goes against what employers (myself included in that first post) look for, i.e.:

Someone to hit the ground running.

Rather than consider experience from other sectors and that it probably demonstrates adaptability in combination with the correct knowledge and skills too many recruiters, it seems, have an inflexible idea of what they want.  This is primarily articulated in my personal bugbear, the bloody “10 years of experience” line, when you could do nothing for 10 years or so and (in that model) be a better candidate just because you are in the correct industry.  I would argue, and it is the case with my experience, you could have experience across sectors/industries where you have achieved consistently – moving your organisations’ learning approaches forward every time – which is far more valuable than sitting on your hands in industry x for 10 years or more.

Yes, this is in some ways contradictory to my first post – I’m more than aware I’m not drinking my own champagne here in the balance of looking for a capable, experienced and reliable candidate.

…and me

Inevitably you also start to worry if personality is the issue.  I remember being given a talk ‘to one side’, when others were on a coffee break, in my post redundancy outplacement support that I didn’t seem enthused by the mock-interviews and doing our ‘elevator pitch’ type prep.

This is because I wasn’t, I feel the process tired and out of date.  I generally don’t like the introvert/extrovert dichotomy as I think it all depends on context but it is incredibly difficult to portray a personality in an interview and, as a person applying and a recruiter, I need to keep that in mind.

…and organisations

Part of my rather fuzzy ethos is that opportunities should be open to all.  However, there are many reasons why people have traditionally got by with ‘who you know not what you know’.  This is where I feel we can all improve upon this now – there is a very real opportunity to express an interest and allow that organisation to say “okay, let’s take a look” – online portfolios, twitter, LinkedIn, etc, etc. will give you a picture of their expertise and personality.  This is far greater than what can be perceived in an interview, although I would agree that the face-to-face or virtual meeting skills should still come across that way.

I wanted to give a shoutout here to https://www.smartrecruiters.com/ which seems by far the smoothest application process I have come across – express an interest backed up by your social links and ask for a call/email back if they are interested in you.  A great idea.  This also keeps things personal, unlike some of the recruitment systems out there, certainly when I was applying for this a couple of years back many of these just seemed to be tests of patience/willing.

Sure, if you get 100s of applications you probably need some automatic filtering but keep things personal to some level. Please!  For example, one role I applied for in late July still has my application status as “application received” two months later.  I’ve tried following up via a contact at that company (no reply, so okay, bad sign) but there is not even a generic ‘careers’ email, never mind a bot of live chat for me to say “hey, I’m still interested – what’s going on?”.

Dear Hiring Organisations,

look, I know you are looking to fill quickly and easily but remember many of your applicants (like me) will have been in that position too.  Think about how your recruitment makes you seem in terms of personality, transparency, etc.  I’d also say this may well be hidden away from most hiring managers so, hey, Recruitment teams – sort it out!

Flexibility

One thing I have looked at in detail this time is remote work.  This would be my preference just due to locations and personal circumstances (I am splitting my time between countries and due another house move in a few months).  However, whilst the business press, L&D (via webinars and collaboration), etc. all talk a lot about this there are virtually zero roles.  Some learning designers are home based but many will include that all important “regular visit to Brighton, London, Nottingham, etc” in the text.  We seem to lack a truly global approach to recruitment even in big organisations – again, you wonder why when organisations say they have multiple unfilled vacancies and are stymied by skills shortages they remained locked to physical locations.  Talent is everywhere, businesses remain locked to location with Brexit, GDPR and other trends just seemingly reinforcing old mindsets.

At the conference I presented at last year, there was a discussion where the room considered future talent needs.  I made the point that employers can’t continue to complain about skills gaps when they remain so inflexible.

It is in this research on virtual/remote work that I’ve come across Rodolphe Dutel who has some excellent resources and advice.  He is also, possibly, the first person I’ve come across who genuinely replies to emails from people subscribed to his newsletters so kudos to him too.

For now

I continue to support my old team and will keep my eyes open for that next new role!

Thoughts on L&D Recruitment 1 of 2: Hiring

I have recently been involved in a bit of a departmental rejig – with me contributing to a couple of new job descriptions that would split my responsibilities as I transition out of role:

 

The recruitment process is always an interesting one.  Yet again I found myself falling into some familiar traps, such as the focus on experience – as one of my friends recently posted on Facebook:

40658246_10216739354573802_8419779597029081088_n.jpg

This is particularly troublesome considering my professed belief in the growing importance of values based recruiting and, if I was to follow the logic in my Strengthscope certification, recruiting for strengths.

The thing that really shone through in the process was how varied (and in many ways wonderful) “we”, as an L&D community/profession, are – we had excellent candidates who brought with them a huge variety of experience and personality.  Some candidates had clearly been focused on leadership/management development, some on digital learning, some on establishing learning in organisations whilst some were focused on the delivery or design.  Qualifications to have developed (or certify existing) skills and knowledge varied enormously.  No one had the joy of two learning related masters (like me) but there was a full gambit from masters to, basically, no qualifications.  Arguably ‘we’ don’t do ourselves any favours with this wide church, and it contributes to the idea that anyone can ‘do’ learning so it will be interesting to see what comes of the new apprenticeship standards as a de facto standard:

 

 

Thus recruitment can quickly become about apparent personality combined with experience with qualifications (for now at least) reduced in importance (compared to most industries).  This is an issue for me which I’ll post about in my second post on this topic…