It was good to see a real recognition of the need for change at this year’s CIPD Conference Exhibition. There were some good points made by a number of people, a lot coming up in more than one session, my summary and internalization of what I picked up:
Neuroscience hugely important for HR, especially for L&D. This includes the need to play with emotions and help people from their ‘comfort zone’ to be able to stretch via learning. For example, when do we ever ask if people are happy approaching learning in a certain way? How far is pushing people out of their comfort zone (for example making them do role plays when they don’t like them) acceptable? Overall, we are emotional animals and L&D’s role is to tweak and nurture curiosity. One thing to avoid is creating anxiety by suggesting certain things are difficult, for example, by insisting people find public speaking and other activities nerve wracking it makes the next generation think the same. Dealing with anxiety is one of the many areas where ongoing, spaced, learning can help – not just about the forgetting curve. As well as skills and knowledge development think about confidence too. Stella Collins ran through 5 specific tips for L&D practice: Guessing is sticky/Curiosity is addictive/We ‘feel’ metaphors/Emotions are memorable/Context is king – just five of the areas where L&D practice is backed by science.
Easy to use tech can start to make HR less annoying. We all use mobile Apps to make life easier – time has come for internal processes to be as easy. This includes a certain amount of automation, for example, around identify one’s own profile versus possible future roles. Supposedly good ideas, such as keeping your workforce healthy, can be reinforced through the use of tech such as Fitbits and using that data to create leader-boards or other competitive elements.
Motivation. One presentation outlined this as a combination of beliefs, dreams and values. Yet research (and common sense) enforces the importance of line manager on employee engagement. The importance of managers living your values and acting consistently has never been greater.
The blend of organizational design, commercial imperatives and people needs to shift. Automation of boring work will help but HR needs to refocus on Humane Resources. HR was originally designed, in the industrial age, to help the workers – although worker ‘welfare’ now has negative connotations. HR needs to support efficiency through a better working environment. Negative impacts of change can be seen to include online application processes and other HR process work that has been dehumanized. Ultimately people think Google as a good place to work as it is seen, even if incorrectly, as fun. If you are after the top talent then the need to consider the nature of work and the workplace is imperative.
People now consider themselves parts of global groups by default – geographic boundaries are an artificial construct when globally connected. This will only accelerate but doesn’t have to be negative, for example, Nestle have reverse mentoring where junior people support more senior people, including on tech topics. RBS adoption of Facebook for Work example of implication in working practices for even the biggest organisations.
Tech changes allow for individual voices to be louder. However, we face major risks (such as global warming) and the collective voice needs to be harnessed better to lobby governments. Scope here for fundamentally changing business – I’ve mentioned Holocracy before, but other models too. Options in the future include the election of leadership teams based on actual people skills and representation of values, rather than length of experience or opaque targets/promotions.
Don’t forget about some existing tools that can be used to drive real change, for example, well implemented 360 feedback can shift behaviors. A lot of the success of this relies on push notifications to make activities routine – people expect these now, similar to notifications on mobile phones, etc.
Effectively a day split in four, with more general speakers in the morning followed by Learningpool specific user presentations in two streams, then three ‘strategy’ streams in the afternoon and finally closing keynotes. Around the day I took the opportunity to play around with their Totara LMS, Adapt Builder tool and took a look at some of their off-the-shelf eLearning modules.
My main interest was in looking at what is happening with Adapt as I really do think it ticks a lot of boxes of what learning technology should be doing: easy to use so it can be rolled out widely as an authoring tools, multi-device, etc. However, their new business resources were also interesting, not least as a lot of the content is similar to courses I have built myself in the past.
I have put some, high level, notes from the presentations below.
Opening
Padlet was used to capture some of what people were hoping for from the day (padlet.com/learningpool/live). This seems an increasingly common approach at conferences and other events although I am yet to see it really add much – anyone seen good examples?
David Meade (@davidmeadlive) – Mind Skills to Inspire Performance
Possibly the best start to a professional event I have ever been to (even though it started badly by showing the basketball bear – surely most people have seen that by now?). This mix of psychology, university lecturing, mind reading, magic and comedy immediately engaged the attendees. From a professional/corporate learning perspective there were a host of interesting points made, including:
We focus too much on what is on our desks – we have to take a step back to see the big changes.
We all too easily forget natural biases and other impacts – for example:
The recency effect means we tend to make decisions based on the latest information provided to us.
If pitching five ideas and you want a particular one to be picked, in what order should you present them? The evidence suggests option three is when you should present your preference. This relates to attention span and other science, elements of which will be familiar to those of us with an instructional design background but useful when put together like this.
When do you put across the bad news in a presentation? Actually best to have it up front, establish honesty and then go from there.
Should you ask for big requests first or start with the small? If requesting from a senior person then go large first. If asking for work from a junior then go with small, building up to big.
Focus on social learning in our organizational designs and development, this was a nice session which touched upon a lot of points I would agree with in my practice (indeed Perry admitted at the start that many people in the audience would deliver similar messages on this topic):
We are wired to learn and collaborate, indeed I would say this is the natural state and often the organization is better at supporting this when it ‘steps out of the way’.
As learning professionals we should be about empowering ways to learn, this is very much part of my ethos and I would agree that learning happens all the time (i.e. the 70/20) it is not that L&D is now creating that by recognizing there is life outside of the ’10’.
The difference now is that technology has amplified what is possible.
wired:glued:attuned, I liked this description of people using devices and especially liked Perry’s point that this is not a ‘millennials’ thing.
The takeaways were also sound: you need to think about yourself first: How social are you? How social is your content? How social are your learners already?
We need to realize work can only be done with ongoing learning and that companies can make work less mediocre through innovation and the development of communities.
Nikki Watkins – Swimming the Channel in Armbands
An interesting session, and certainly different to a lot of what you get at this kind of event. This was effectively a personal story of tackling a challenge (swimming the channel) through determination and personal learning plans.
In terms of theory there was a mention for Sue Knight’s Beliefs of Excellence, these were possibly new to me but are a good articulation of what many of us would no doubt believe in.
Overall, I took the message away that we need to take on the challenges we face with a 100% effort and a plan. I personally really like the job title she gave herself (Chief Evolution Officer) when setting up her own consulting company as a way of articulating her belief that we can achieve a lot if we get out of our own way.
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Jury’s Inn – Empowering Knowledge Sharing
I liked this session as it showed how well a digital/online shift can be done when not creating lots of artificial silos. Effectively they have used a portal to support a more collaborative culture where L&D no longer “holds all the answers”. L&D are now focused on the curation of resources and the moderation of discussion.
They have broken content down, for example into short manuals, how-to-guides and have captured tacit knowledge via user generated content (including 30 second video clips captured via mobiles). Have also created prepopulated learning plans so it is clear how people might progress their careers and what is expected of more senior people.
To succeed they identified you need sponsors, appropriate face-to-face at key points, multi-device support, supporting structures and incentives.
All-in-all, they appear to have avoided a lot of the problems that are created when intranets, knowledge, information and learning start to find themselves in artifical silos.
Keele University – Get Awesome with Adapt
Having once been responsible for learning technology experimentation and adoption in Higher Education it was good to see a university presenting, especially as it was primarily on Adapt- my main interest in the day.
They have opted to go with LearningPool as their staff environment, away from the student facing Blackboard approach. I did not get chance to ask why the two approaches were adopted but its an interesting one as to why they have gone for two different sets of system.
Anyway, they were full of praise for their Learningpool solution as it has allowed for staff mandatory training to be handled with ease, online access has meant home nation staff working at partners in China and Malaysia are still connected with the campus, etc. Although it was highlighted that the time issue (i.e. do people actually have the capacity to spend time on it) is a concern for them and their colleagues.
In terms of Adapt itself, they have started to produce content, including through collaboration with the marketing department who are engaged and producing corporate branded templates.
In terms of getting staff engaged, they offered demos as well as a ‘tea party’ on campus where people could eat, drink and tech.
Devon County Council – Charting a Successful Adapt Journey
Long-term Learningpool users, they seem to have cracked their particular challenge over what L&D should be doing – “focus not on what you might know but on what you need to do”. This is within the (correct in my opinion) approach of focusing on organization specific elements – the rest can be left to Google and YouTube.
Adapt has fitted in as the way to allow people to do their own content, with high quality designs, to support their business goals.
Strada – Adapt Adoption
When the presenter joined, all the feedback she got was that eLearning was boring. Adoption of Adapt has aimed to change this.
Some examples were shown, before sharing some top tips: make use of different sources for images and material (for example take content from the corporate twitter account) and when adding media assets to Adapt ensure you tag them for easier reuse.
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Introduction to Adapt: Changing the Face of eLearning
A broad brush introduction that did not add too much to what I had previously seen and read.
The more interesting elements were around some of the future plans, namely additional functionality components and xapi (see picture). Apparently there was a lot of interest in their recent DevLearn presentation on some of these points.
5 future improvements to Adapt
There was a useful demo to show some of the newer components – which again made me realise I really need to have a more detailed look at the authoring myself, beyond what I have done previously.
Support for Performance with Intelligent Tech
A session primarily focused on the Encore app. I really like the concept of Encore, time-spaced learning via mobile, in a similar way to how a lot of universities and FE colleges experimented with tools like Edutext in the past.
The forgetting curve, referenced in the presentation, is obviously the key challenge being tackled here. However, I think the key thing here is the coming together of specific bite-size learning with the previous idea of following up to reinforce learning.
New features were detailed, including ‘smart scheduling’ which is effectively a form of adaptive release based on past performance.
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Donald Clark – Increase Performance Through Mind-Blowing Tech
This presentation will have been largely familiar to those who have seen Donald talk before. However, I always feel it is quite useful to have him remind us of a few things, such as:
If you work in learning your job is about the brain, do not forget this.
The elearningmanifesto and Learningpool are examples of groups breaking out from the old eLearning paradigm.
Some major tech changes coming up, especially Oculus Rift – VR though is about the medium not the gadget: make learning real.
Virtual reality ticking the boxes for effective learning
Algorithms are going to be increasingly important [although I would challenge him on how good Netflix’s recommendation engine actually is], AI offers sustainable change (i.e. innovation).
Sorry teachers, but you know number 3 is a problem!
Consumer tech offers a way forward, for example gamification shows value in breaking content down.
MBTI is a ponzi scheme, should aim to educate everyone uniquely – Cogbooks example of tech starting to offer this.
Competency models can be a less artificial construct for learning structure than courses.
Duolingo and other popular tools are doing adaptive learning already.
Spaced practice is obviously needed and is an easy win via mobile phones.
VR not really new learning approach – just price point changing: no longer restricted to flight simulators and high cost developers/simulations.
Aim to enfranchise people – universities and other structures hide learning.
Create experiences – for example, sexual harassment training can be really boring but via VR could be really believable. You could make people actually experience what disabilities are like as part of diversity awareness, etc.
Overall: everyone in L&D needs to embrace tech, play with it – resistance is futile.
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The day finished with another amazing trick/display from David Meade (wont even attempt to describe it here!).
I have been asked a few times lately why I have never personally submitted anything to awards such as the e-Learning Awards.
There is first, of course, the question of if any of my work would be a valid entry, or at least good enough to warrant some of the judges’ time. However, there are more fundamental issues with such awards in my opinion.
My primary complaint is that they still encourage a ‘solutioneering’, static, approach to learning. If you can package something in a way that can be submitted for external review it seems, to me, to miss the point of being embedded in a wider learning/knowledge framework – never-mind being embedded in workplace practice. Even if we take it as being a demonstration of quality content, as presented to an audience via a Learning Management System (LMS), it suggests a chunking of content into large components – rather than breaking things down into a way that allows people to pick and choose what is relevant to them.
Whilst I appreciate award shows offer an opportunity to celebrate success and foster team engagement/morale I am still to be sold on the benefits outweighing the sense of verging into Hollywood-esque hubris.
As mentioned many a time on this blog, I do not post all the notes I make from webinars, reading and the like on here. This is partly as they totally consumed my old blog and made more reflective posts difficult to find.
Anyway, I was up early today to attend a “Transforming Assessment” webinar from ascilite in Australia and thought I would post some thoughts here in real-time, [in brackets is me rather than session content].
[I have attended a few of this series and thought this one might be interesting in understanding what my organization’s grad hires might be expecting going forward].
[Business sims are, of course, tricky but they have the scope to really achieve practical learning].
[Quick screen shot at start – looks like using Second Life].
800-1000 students per semester.
Title: “Accounting for Decision-Making”. Not intended as a technical, debit/credit, course. Instead focus on supporting business decision-making.
Includes face-to-face lectures and seminars and some traditional assessments. However, reviewed course off back of some negative student survey feedback around engagement (business students not enjoying the accounting element and therefore not picking up the correct outcomes).
Therefore, try to get more active learning with students more actively participating.
Reviewed in 2015, including simulation and web based assessment – complete overhaul of lectures, seminars, etc. too, all with active learning focus.
Not off the shelf – worked with piersim.com/about : International Education Services who had used a 3D world for a number of years. Collaborated with them to develop the world for their use.
Developed the Virtual Business Enterprise (VBE). 20 student operated businesses with a supporting central bank. Students control a number of things, including product pricing.
App is available at all times, can plan work around the trading session.
[ran through some of the functionality] VBE dashboard allows students to communicate, to view financial reports, manage their profile, select their ‘job’ in company.
To access the VBE requires download of the VBE Viewer.
What happens in a session: uses avatars, preplanned and agreed tasks as well as in-world decisions (buy inventory or not, pricing of products, advertising decisions).
Software based on OpenSim.
Once a week for six weeks: 50 min trading session within the world.
One student per group use avatar, others communicating and performing tasks on dashboard.
Use financial statement from each session to consider what to do for next.
VBE is a shopping mall [showed some screenshots].
Game elements – if do not trade then the character’s health drops. Had a staff member in session to rejuvenate any character that died[!].
Want them to take risks and make decisions (based on the accounting information) in a safe environment.
Can go to bank and take loans if they think appropriate: balance repayments/interest rates/etc.
In world law court for dealing with disputes [sounded like quite a lot of logic behind it] – if you cut quality of products you can be sued via court. The in-house staff member (‘controller’) decides as judge.
In the context of the first paragraph, the final session I attended at the Summer Forum, on Learning Leadership, was perhaps of most interest. The focus was on practical things we can do to have great conversations, with a vision for the future beyond order taking. Based on the good work of Towards Maturity there was an opportunity to tackle ‘the big questions’ (see pic) via a group workshop to capture some of the crowd’s wisdom. Overall, the message slowly seems to be getting through that you need an evidence based approach, using data to back conversations with the business (which in turn need to be in business, not L&D, language). A point was made that, as we have not read L&D’s postmortem, the doomsayers were wrong, I’d say the key thing here is ‘not right yet’. Things might be getting better there’s undoubtedly a lot still to do for many organizations.
Prior to the above session, the others I attended were:
Opening Keynote: The Power of Play – Deborah Frances-White. A very invigorating and funny opening keynote. The theme was familiar, as children we play (learning in the process) but we get scared to fail as we get older, but there some fun activities involved which I could try in groups as icebreakers in the future. As the presenter pointed out, play and work can be both be seen as processes – which is appropriate depends on what you are trying to achieve (I particularly liked the idea that you cant ‘work on a relationship’ to save a marriage: you have to re-inject play). The presentation ended with a mass game of rock, paper, scissors – with you told to cheer on who you lost to and then their conquerors, and so on. It was provided as something you could do in your office to inject play and change culture – I wonder how many people have been brave enough to try it since!
Video for Learning– was made up of two parts, one a video with some tips on technique and equipment. The second an update on where BP have got to with their video usage.
There were two interesting bits in the first section:
some tips on making sure your mobile phone footage is good quality
a very good video which managed to capture emotion, including by playing an interview over real footage – rather than just talking heads.
The BP experience is interesting, to me, in how in the in-house video solution has been owned by learning, and allows for user generated content, whilst the team includes people with marketing and journalism backgrounds to ensure the right skills are in place. In other words, the learning team did not wait for someone else to get the platform in place for them (it would seem).
Mobile Learning – some tips from Telefonica on their experiences. Unlike Qualcomm’s winter presentation that showed an app store with multiple in-house apps, Telefonica have gone down the single app route via CM Group. The app is heavily used but, similar to tools like CampusM in Higher Education, it offers other elements (like bus timetables) so is not ‘learning’ in a pure sense. However, the argument was this is more of what was needed for new graduate hires and had advantages, such as offline access.
Conversations around the event space included a number of topics. There was some concern that eLearning vendors are not really ‘stepping up to the plate’ with some kind of truly engaging paradigm in our new mobile/HTML5 world. I also had some conversations around the continuing value of big library solutions (Skillsoft, Lynda, etc) and if L&D are best to retract to ‘in-house’ and allow people to source other generic things elsewhere, possibly via LinkedIn Lynda subscription (since the event I have had an email from LinkedIn offering a seven day trial for subscription to Lynda so that acquisition seems to be leading to some new models already).
Whose Education Is It Anyway? 